Enterprise Platforms
We implement the platforms you already trust.
CRM, ERP, ecommerce and CMS implementation expertise across every major platform category. We are not a single-product vendor: our teams deliver on the platforms you have already chosen, with the flexibility to work across them and the engineering depth to integrate them with the rest of your estate.
CRM
CRM implementation
We implement customer relationship platforms around how your sales, service and marketing teams actually work: pipeline stages, service SLAs, territory rules and reporting that leadership will use. Our expertise spans configuration-first rollouts for lean teams and heavily integrated deployments across contact centre, billing and analytics systems.
Our implementation process
- 01
Discovery & requirements
We map how sales and service actually run today: lead sources, qualification rules, escalation paths and the reports leadership reads every Monday.
- 02
Configuration & customization
Pipeline stages, territories, queues, case types and SLA timers configured to your funnel, with role-based access for reps, managers and support agents.
- 03
Data migration
Contacts, leads, accounts and open opportunities de-duplicated and merged, with activity history preserved so no rep loses their pipeline context.
- 04
Integration
Marketing automation, email and calendar, telephony and contact centre, plus billing, so a single customer record follows the conversation everywhere.
- 05
Testing, training & go-live
Scenario testing with real reps, adoption coaching by role and dashboards launched on day one so usage is visible from the first week.
Platforms we implement
ERP
ERP implementation
ERP programmes succeed or fail on data and process discipline. We work with your finance, supply chain and operations leads to configure the platform to standard where possible, extend it only where it earns its keep, and migrate historical data with a validated audit trail. Technologies we work with cover both tier-one suites and open-source ERP.
Our implementation process
- 01
Discovery & requirements
Finance, supply chain and operations process mapping: chart of accounts, approval hierarchies, costing methods and period-close calendars.
- 02
Configuration & customization
Module-by-module setup across GL, AP/AR, inventory, procurement and manufacturing, configured to standard first and extended only where it earns its keep.
- 03
Data migration
Opening balances, master data and historical transactions loaded with reconciliation reports and a validated audit trail your auditors can follow.
- 04
Integration
Connections across banking, tax and e-invoicing, warehouse and logistics systems, CRM and reporting, so finance and operations read from one ledger.
- 05
Testing, training & go-live
Multi-cycle UAT including a simulated period close, key-user enablement, phased cutover and hypercare through the first live close.
Platforms we implement
Ecommerce
Ecommerce implementation
We implement omni-channel commerce: storefronts, POS integrations, order orchestration and retail analytics on a single order pipeline. Our teams cover catalogue and pricing models, payment and fulfilment integrations, and the reporting retail leadership needs to run margin and inventory decisions daily.
Our implementation process
- 01
Discovery & requirements
We map your catalogue model, pricing tiers, channels and order flows, running workshops with merchandising, fulfilment and finance to agree scope and the metrics that define a successful launch.
- 02
Configuration & customization
Storefront setup, theme and page builder configuration, checkout and cart rules, tax and shipping zones, plus custom modules only where the out-of-box platform cannot meet a commercial requirement.
- 03
Data migration
Product catalogue, customer accounts, addresses and order history migrated with images, variants and inventory levels reconciled, so live orders keep their status and returning customers keep their history.
- 04
Integration
Payment gateways, POS, fulfilment and shipping carriers, plus ERP and CRM connections so stock, orders and customer data stay in sync across every channel.
- 05
Testing, training & go-live
UAT across checkout and payment paths, staff training for merchandisers and support, a controlled cutover, and hypercare through the first trading peaks.
Platforms we implement
CMS
CMS implementation
Content platforms carry your brand, your campaigns and increasingly your commerce experience. We have implementation expertise in traditional and headless CMS, covering information architecture, editorial workflows, multi-site and multi-language rollouts, performance tuning and secure hosting on your cloud of choice.
Our implementation process
- 01
Discovery & information architecture
Audience journeys, content audit, taxonomy and site structure agreed before a single template is built.
- 02
Content model & workflow setup
Reusable content types and components, multi-site and multi-language structures, plus draft, review and publish workflows with clear ownership.
- 03
Content migration
Scripted migration of pages, media and metadata from the legacy platform, with redirect maps that protect existing search rankings.
- 04
Integration
Commerce catalogues, marketing automation, search, analytics, consent management and DAM wired into the authoring experience.
- 05
Editorial training & go-live
Hands-on author training, performance and accessibility passes, then a monitored launch on your cloud of choice.
Platforms we implement
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